Lost Packages and Damaged Items
MollyWear is currently set up for ordering only via email at this time, but we are working to upgrade our services to offer online, phone, and mail ordering in the very near future. Please check back for any changes to this policy.
To place an order, fill out MollyWear’s Order Form and select submit at the bottom of the form. Please remember to include your promotional discount code, if applicable.
Within 2 business days of receipt of your order, MollyWear will receive an email invoice of your order and a request for payment. Your order will ship upon receipt of payment. Orders that are not paid within 10 business days will be cancelled. MollyWear accepts major credit cards (Visa, MasterCard, American Express, and Discover), debit/check cards with Visa or MasterCard logo, money order, and personal check. Credit card information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology. Orders paid by check will not be shipped until the check has cleared. Returned check fee is $35.00.
MollyWear ships merchandise via USPS Priority Mail or UPS 2nd/Next Day delivery to any one of the 48 contiguous United States. Standard shipping rates are based on weight of shipment, as determined by USPS and UPS. Please select preferred shipping method when ordering. USPS Priority rates are below. MollyWear is pleased to offer UPS Next Day and 2nd Day delivery. MollyWear will include UPS shipping and handling charge on the invoice. All shipments include insurance. Upon receipt of payment, in-stock items will be shipped the following business day.
Shipping Method
Order Subtotal USPS Priority Mail $0.00 - $50.00 $50.01 - $100.00 $100.01 - $200.00 $ 5.50 $ 7.50 $ 10.00 UPS Next Day Contact MollyWear for quote UPS 2nd Day Contact MollyWear for quote Orders that are requested for shipment to Alaska, Hawaii, Puerto Rico, or internationally may incur additional shipping charges based on weight and size of the package. MollyWear will include the shipping and handling charge on the invoice.
Special orders may require a 3-4 week lead time for shipping. All special orders will require a signature delivery. MollyWear will provide the estimated shipping date on the invoice.
You will receive an e-mail notifying you of the shipment of your package and, for UPS shipments, the tracking number. Please use this tracking number to find the status and estimated delivery time of your package at www.usps.com or www.ups.com.
Residents of Texas will be assessed all applicable sales taxes on the order subtotal.
MollyWear will do its best to accommodate rushed orders. Please notify on the order form if your order needs to be rushed and we will attempt to accommodate you. Rush orders may incur additional shipping charges.
MollyWear is committed to the 100% satisfaction of our customers. If you are not satisfied with your purchase, you may return or exchange the item in its original packaging and unused condition within 30 days of original receipt for a full refund (less shipping & handling charges). Worn items or special orders are not returnable. Please follow these steps to obtain a return authorization number:
- Fill out MollyWear’s Return/Exchange Form.
- Once approved, you will receive a Return Authorization number within 2 business days. Price difference for exchanges will be invoiced via e-mail immediately. Print out the completed Return/Exchange Form and enclose the form with the merchandise in its original packaging. Please clearly mark the Return Authorization number on the Return/Exchange form and on the outside of the package.
- Mail the package to MollyWear, Attn: Returns, 5319 Harbor Light Drive, Dickinson, Texas 77539. We suggest you send your return or exchange via Federal Express, UPS, or US Mail with insurance and delivery confirmation for tracking purposes. MollyWear is not responsible for any returned packages lost in shipping. Return shipping is at the purchaser’s expense.
Refunds will be promptly issued upon receipt of the merchandise. If an error is made by MollyWear, we will gladly refund your purchase as well as all shipping costs.
If your order has not yet entered the shipping process, you may contact MollyWear to cancel or revise your order. Please call 281-851-6929 or email your order cancellation or change request, along with your full name and order number, to orders@mollywear.net. We apologize, but custom orders may not be canceled at any time. MollyWear is not responsible for shipping costs incurred for orders that cannot be cancelled before they are shipped.
MollyWear will make every effort to maintain inventory of its products to ensure prompt shipment upon receipt of order payment. Should the item be temporarily out of stock, MollyWear will inform you immediately and advise you of the expected delivery date.
Special Orders consist of those items that are not a standard stock item, such as gold pet charms and pet charms adorned with birthstones. These items require a 3-4 week lead time as they are produced only after receipt of payment. We urge you to read the description of each item as Special Orders cannot be returned or exchanged.
Lost Packages and Damaged Items
Please contact MollyWear if your package does not arrive within the appropriate delivery time frame. You must notify us within 30 days of the approximate delivery date to begin a Lost Package Inquiry. MollyWear is not responsible for failed deliveries that are not reported within this time frame.
You must notify MollyWear within 24 hours of receipt of damaged items. We will make arrangements for the shipper to pick up the package from you and MollyWear will promptly exchange the item(s). Please do not ship the item(s) back as a "return" without prior authorization or we will not be able to process the exchange.
All of our collars, harnesses and pet apparel are sized in inches. However, since many manufacturers vary somewhat in their sizing, please measure your pet carefully and order accordingly for each product. We are unable to tell you your pet's size based on its breed or weight, as all pets come in many different shapes and sizes. We are available to help with sizing related questions and how to properly measure your pet, so feel free and encouraged to call or email us.
